FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
FAQs
What types of apartment homes do you offer at this community?
We offer thoughtfully designed one and two-bedroom apartment homes to fit a variety of living needs, whether you are living alone or need extra space.
What is the general price range for apartments right now?
Our pricing varies based on floor plan and availability and we would be happy to provide current rates and any available specials when you contact the leasing office.
Are there any move in specials available right now?
We frequently offer leasing specials depending on availability and timing so it is best to check with our team for the most current offers.
How big are the apartments on average?
Our one and two bedroom homes offer comfortable living spaces with open layouts designed for everyday living and entertaining.
Do the apartments come with washer and dryer connections?
Yes our apartment homes include washer and dryer connections so you can install your own machines for added convenience. Rentals also available if needed.
Are washers and dryers available to rent if I do not have my own?
We can provide details about rental options during your tour and help you find a solution that works best for your household.
Is there a fitness center on site?
No
Do you have a swimming pool?
No
Is the pool open year round?
No.
Is there a clubhouse or resident lounge area?
No.
Do you have a business center or workspace area?
No
Are the kitchens updated with modern appliances?
Our apartments feature modern appliances and contemporary finishes designed to make cooking and entertaining enjoyable.
Do the apartments have granite countertops or upgraded finishes?
Many of our homes include stylish finishes and updated features and we would be happy to show you specific options during a tour.
Is there hardwood style flooring or carpet in the units?
Our homes feature a mix of durable flooring in main living areas and bedrooms.
Do any of the apartments have balconies or patios?
Yes select homes include private patios or balconies so you can enjoy your own outdoor space.
Is parking included with the apartment?
We offer convenient on site parking for residents and can review any associated policies with you before move in. Reserved parking is also available for a small fee.
Are there covered parking options available?
No.
Do you allow pets?
Yes we are a pet friendly community and welcome your furry companions.
Is there a pet weight limit or breed restriction?
We do have specific pet guidelines including breed and weight policies and our team can review the full details with you.
Is there a pet fee or monthly pet rent?
Yes there is a pet fee and monthly pet rent and we will outline all associated costs clearly before you apply.
Do you have a dog park on site?
Yes we offer a designated dog park area so pets have space to exercise within the community.
How close is the community to downtown Dallas?
We are located in Balch Springs with convenient access to major highways leading into Dallas for commuting.
Is the property near major highways?
Yes our location offers easy access to nearby highways making travel around the Dallas area convenient.
Are there grocery stores nearby?
There are several grocery stores and everyday shopping options within a short drive of the community.
What school district is the property in?
The community is located within the Mesquite Independent School District serving the Balch Springs area.
How long are the typical lease terms?
We offer a variety of lease term options and our leasing team can help you choose the term that best fits your needs.
What is required to apply for an apartment?
To apply you will complete an online application provide required documentation and pay the application fee and our team will guide you through each step.
Is there an application fee?
Yes there is an application fee per applicant which covers processing and background screening.
Do you require renters insurance?
Yes residents are required to maintain renters insurance throughout the lease term for added protection.
How much is the security deposit?
Security deposits vary based on screening results and apartment selection and we will provide the exact amount prior to lease signing.
Is there an option for deposit alternatives?
We can discuss any available deposit alternative programs during the application process.
How quickly can I move in if I apply today?
Move in timing depends on apartment availability and application approval and we strive to make the process as smooth and timely as possible.
Do you offer online rent payments?
Yes residents can conveniently pay rent online through our secure resident portal.
Is there on site maintenance?
Yes we have a dedicated maintenance team available to address service requests promptly.
Do you offer emergency maintenance after hours?
Yes we provide emergency maintenance services outside of regular office hours for urgent issues.
Are utilities included in the rent?
Utilities are billed separately and our team will explain which services are resident responsibility prior to move in.
Is there valet trash service?
No
Are there community events for residents?
We regularly host resident events that encourage connection and community engagement.
Is there a playground or space for kids to play?
Yes the community includes areas designed for recreation and outdoor enjoyment.
How secure is package delivery at the property?
We provide designated areas for package delivery and work to ensure residents receive deliveries safely.
Can I tour the apartment before applying?
Absolutely we encourage prospective residents to schedule a tour to experience the community firsthand.
Do you offer virtual tours if I cannot visit in person?
Yes virtual touring options are available so you can explore the community remotely.
What are the office hours?
Our leasing office has set business hours throughout the week and we recommend checking with the team for the most current schedule.
Is the community smoke free?
We have designated policies regarding smoking and our team can explain where smoking is permitted within the community.
Are there extra fees I should budget for besides rent?
We provide a clear breakdown of all applicable fees including deposits pet fees and service charges before you sign your lease.
How do I submit a maintenance request?
Residents can easily submit maintenance requests through the online resident portal or by contacting the office directly.
Is there public transportation nearby?
Public transportation options are available within driving distance and our team can help you explore routes that serve the area.
Are the apartments energy efficient?
Our homes are designed with energy conscious features and appliances to help support efficient living.
What makes this community stand out from others in the area?
Residents appreciate our combination of modern apartment features welcoming amenities and convenient access to major Dallas thoroughfares.
Do you offer one bedroom apartments that feel spacious enough for working from home?
Yes our one bedroom layouts are designed with open living areas that can comfortably accommodate a desk or small workspace setup.
Are the two bedroom apartments good for roommates?
Our two bedroom homes offer separate bedrooms and shared common areas which makes them a great option for roommates who want privacy and shared living space.
Are the ceilings standard height or more open?
Our apartments feature comfortable ceiling heights that create an open and inviting living environment.
Do the apartments come with a refrigerator and stove?
Yes each apartment home includes a full kitchen appliance package including a refrigerator and stove.
Is there a dishwasher in every unit?
Yes our kitchens include a dishwasher to make daily clean up more convenient.
Do you have central air conditioning and heating?
Yes all apartment homes are equipped with central air conditioning and heating for year round comfort.
Are there any furnished apartment options available?
We focus on unfurnished apartment homes but we are happy to discuss options that may work for your specific situation.
Is there assigned parking or is it first come first served?
We offer convenient resident parking and our team can explain how parking is managed when you visit.
Are guests allowed to park on site?
Yes guests are welcome and we provide guidance on designated guest parking areas to ensure smooth access for everyone.
Is there additional storage available to rent?
We can review any available storage options with you and explain how they can be added to your lease if needed.
Are the buildings two story or three story?
Our community features thoughtfully designed residential buildings and we can show you the layout during your tour.
Are there elevators in the buildings?
We can review building access details during your visit to ensure the layout works well for your needs.
Is the community well lit at night?
Yes the property is professionally maintained and includes lighting throughout common areas and parking areas for resident comfort.
How often are the grounds maintained?
Our maintenance and landscaping teams service the community regularly to keep it clean and attractive.
Can I transfer to another apartment within the community later?
Yes we can discuss transfer options and any applicable policies if your housing needs change.
What happens if I need to break my lease early?
We have a clear lease termination policy and our team will review the process and any associated fees with you before signing.
Are there quiet hours in the community?
Yes we have community guidelines that include quiet hours to help ensure a comfortable living environment for all residents.
Is grilling allowed on patios or balconies?
We follow local fire safety guidelines and community policies regarding grilling and our team can explain permitted options.
Do you offer recycling services?
We provide waste services for residents and can explain how trash and recycling are handled at the community.
Are there security cameras on the property?
The community includes controlled access features and we can review additional security measures during your tour.
How far is the property from everyday shopping and dining?
Our location places you within a short drive of shopping dining and essential services.
Is the community close to major employers in the area?
Our location offers convenient access to employment centers throughout the greater Dallas area via nearby highways.
How long does it typically take to commute into Dallas from here?
Commute times vary depending on traffic but our access to major roadways makes traveling into Dallas manageable for many residents.
Is ride share service readily available in this area?
Yes ride share services operate throughout the area making transportation flexible even without a personal vehicle.
Are there parks or outdoor recreation areas nearby?
There are local parks and outdoor recreation options within driving distance of the community.
Is the neighborhood generally residential or commercial?
The community is located in a primarily residential area with convenient access to nearby retail and services.
What is the process after I submit my application?
Once submitted we review your application conduct screenings and notify you promptly of the decision and next steps.
How long does the approval process usually take?
Application processing times are typically quick and we keep applicants informed throughout the process.
Do you require income verification?
Yes we require income verification as part of our standard screening process.
Is there a minimum income requirement?
Yes we follow standard income qualification guidelines and our team can explain the specific criteria when you apply.
Do you run background and credit checks?
Yes we conduct background and credit screenings as part of our approval process.
Can I apply online or do I need to come into the office?
You can complete the entire application process online for convenience.
Is the application fee refundable if I am not approved?
Application fees cover screening costs and are generally non refundable and we will explain all details before you apply.
When is rent due each month?
Rent is due on the first of each month and we provide convenient payment options through the resident portal.
Is there a grace period for rent payments?
We do offer a grace period as outlined in the lease agreement and our team will review those details with you.
Are there late fees if rent is paid after the due date?
Yes late fees apply if rent is paid after the allowable grace period as stated in the lease.
Can I set up automatic payments for rent?
Yes residents can enroll in automatic payments through the online portal for added convenience.
Are short term leases available?
We can review current lease term options with you and help determine the best fit based on availability.
Do you offer corporate leases?
We can discuss lease arrangements for corporate housing needs and review available options.
Are there any additional monthly service fees I should expect?
We provide a full breakdown of monthly charges including any service fees before you sign your lease so there are no surprises.
How are maintenance emergencies handled?
Emergency maintenance requests are addressed promptly by our on call team to ensure resident safety and comfort.
Can I submit maintenance requests online?
Yes residents can conveniently submit and track maintenance requests through the resident portal.
Are pets allowed in all buildings?
Pets are welcome throughout the community in accordance with our pet policy guidelines.
Is there a limit to how many pets I can have?
Yes we do have limits on the number of pets per apartment and we can review the specifics with you.
Are there breed restrictions for dogs?
Yes certain breed restrictions apply in accordance with our community policy and insurance requirements.
Is there a pet interview or registration process?
We do require pet registration as part of the leasing process to ensure compliance with community guidelines.
What internet providers service the community?
We can provide details on available internet service providers that operate in the area.
Is cable included in the rent?
Cable services are typically set up directly by residents and our team can explain how to establish service after move in.
Do the apartments have open concept living and dining areas?
Yes our floor plans are designed with open living and dining spaces to create a comfortable flow for everyday living and entertaining.
Are the bedrooms large enough to fit a king size bed?
Many of our bedroom layouts can comfortably accommodate larger bedroom furniture and we are happy to walk you through specific layout dimensions during a tour.
Is there good natural light in the apartments?
Our apartment homes include well placed windows that allow for natural light while maintaining privacy.
Do any units have walk in closets?
Select layouts include spacious closets designed to provide convenient storage and organization.
Are the bathrooms updated with modern fixtures?
Yes our homes feature updated fixtures and finishes that create a clean and modern look.
Is there space for a dining table in the units?
Yes the living and dining areas are designed to comfortably fit standard dining furniture.
Can I paint the walls or make minor customizations?
We have guidelines regarding alterations to ensure consistency and we can explain approved options before move in.
Are window coverings included in the apartments?
Yes window coverings are provided in each apartment home for privacy and convenience.
Is there space for extra shelving or storage units?
Our layouts offer flexible living areas that can accommodate additional storage furniture if needed.
Do the apartments have private entrances or shared hallways?
Our community features professionally designed residential buildings and we can show you the specific entry style during your visit.
How close is the property to local schools?
The community is located within Mesquite Independent School District and is a short drive to area schools serving Balch Springs.
Are there medical facilities nearby?
Yes there are medical offices and hospitals within driving distance in the greater Dallas area.
Is there easy access to public transportation from this address?
Public transportation options serve the broader area and our location near major roads makes commuting by car especially convenient.
How far is the nearest major airport?
The community offers highway access that connects to Dallas area airports within a reasonable driving distance.
Is the property in a flood zone?
Our team can provide information about the property location and answer questions regarding local zoning and insurance requirements.
What is the noise level like around the community?
Residents appreciate the residential setting and we encourage tours at different times of day so you can experience the environment firsthand.
Is there nearby dining within a short drive?
Yes there are several dining options within a short drive along major roads near the community.
Are there banks and pharmacies nearby?
Yes everyday services including banks and pharmacies are located within a short drive of the community.
Do you offer preferred employer discounts?
We can review any available preferred employer programs and let you know if your employer qualifies.
Can I add a roommate after I move in?
Yes roommates can be added pending approval and completion of the application process.
Is subleasing allowed if I need to relocate?
Our lease outlines the community policy regarding subleasing and we will review the details with you before signing.
Do you offer renewal incentives for current residents?
We value our residents and periodically offer renewal options which our team will discuss prior to lease expiration.
How much notice do I need to give before moving out?
The required notice period is detailed in the lease agreement and we review that timeline clearly at signing.
What condition do apartments need to be in at move out?
We provide move out guidelines to help residents understand cleaning and condition expectations to avoid additional charges.
Do you conduct move in inspections with residents?
Yes we complete a move in inspection to document apartment condition and ensure everything meets expectations.
Are there community rules about decorations on patios?
Yes there are guidelines regarding patio and balcony items to maintain a clean and consistent appearance.
Is renters insurance available through the community?
We require renters insurance and can provide guidance on obtaining coverage that meets lease requirements.
Can I receive packages at my door?
Packages are delivered to designated areas and we will explain how deliveries are handled to help ensure secure receipt.
Are there any restrictions on overnight guests?
Our lease includes guidelines for guest stays to ensure comfort and compliance for all residents.
Do you allow home based businesses in the apartments?
We can review the lease terms regarding home based business activities to ensure compliance with community policies.
Is there pest control provided by the community?
Yes we coordinate routine pest control services to help maintain a comfortable living environment.
How do you handle noise complaints between neighbors?
We take resident concerns seriously and follow established procedures to address and resolve noise related issues.
Are there restrictions on satellite dishes or antennas?
Yes installation guidelines are outlined in the lease and we review approved options with residents.
Is there on site laundry if I do not have machines?
Our apartments include washer and dryer connections and we can discuss available solutions if you need appliances.
Are there any restrictions on moving trucks or moving hours?
Yes we provide guidelines for move in and move out scheduling to ensure a smooth process for all residents.
Do you offer flexible lease start dates?
We work with approved applicants to coordinate a lease start date that aligns with apartment availability.
How do lease renewals work?
Prior to lease expiration we provide renewal options and review updated terms so residents can plan ahead confidently.
Are there seasonal community decorations or events?
We enjoy creating a welcoming atmosphere and may host seasonal events that encourage resident connection.
What forms of payment do you accept for move in costs?
We accept approved payment methods and our team will outline all accepted options before your scheduled move in.
Do you have security patrols on site?
The community maintains controlled access features and we can discuss safety measures in place during your tour.
Are there any income restricted units at this property?
We can explain qualification guidelines and whether income based programs apply at the community.
Can I switch to a longer lease after moving in?
We can review lease modification options and any applicable terms if your plans change.
Do you offer referral bonuses for current residents?
We occasionally provide resident referral opportunities and can share current details if available.
How early should I start the application process before my planned move?
We recommend applying as soon as you find an available apartment that fits your needs to secure your preferred move in date.
Is there a fee for returned payments?
Yes returned payments are subject to a fee as outlined in the lease agreement.
What happens if my roommate does not pay their portion of the rent?
All leaseholders are jointly responsible for the full rent amount and we explain this clearly before signing.
Are common areas cleaned regularly?
Yes our team maintains and cleans shared spaces regularly to keep the community welcoming.
If I have more questions after my tour who should I contact?
Our on site leasing team is always available during office hours to answer any additional questions and guide you through the next steps.
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